RETURN REFUND POLICY: All returns must be made within 14 days of original date of purchase. Returns will not be accepted after 14 days. The return must be complete and include all accessories. The RMA number must not be written on the original manufacturer’s packaging or box. All returns must be packed in an outer shipping box with valid RMA number. If you are returning an unopened item 20% restocking may apply. FACTORY SEALED ITEM IF RETURN OPEN BOX: up to 50% restocking may apply. INCOMPLETE RETURN: Incomplete returns subject to restocking fee up to 50%. SHIPPING CHARGES ARE NON REFUNDABLE: We offer free domestic ground shipping only. Customer responsible for return shipping charges. Shipping charges are non-refundable. Under any circumstance shipping costs cannot be refunded. All software, licensing sales are final and not returnable. REFUSED ORDERS: 20% restocking fee will be applied. Authorized returns must be shipped back within 4-6 days after return request authorized, it will not be accepted exceed 4-6 days period. IMPORTANT: Our warehouse does not process orders on weekends or holidays, nor are deliveries made on Saturdays, Sundays or holidays. Holiday and weekend days should not be considered when calculating your delivery date. Most in-stock items usually ship within 1 – 2 business days after the order has been processed. See Order Processing for additional information. Business days are Monday through Friday excluding holidays. Please allow an additional 1 to 2 business days for weekend orders. You must return the product to us undamaged AND in perfect condition. The product must be unregistered, and returned with everything that shipped with the product. If it is a Retail Box product, you must return it in a protective cardboard box or other similar shipping carton like the one we used to ship it to you originally. Damaged and/or incomplete products are subject to restocking fees of from 10% to 50%. In cases of major damage or abuse, the product may be refused.
- Please note: Shipping charges are NOT refundable
- Need a RMA?
- Shipping Insurance
- Canceled Order
- All Games, CD’s & Toys Products
- Great Smoky Crafts will NOT accept any returns for any shipments outside the continental United States.